BOOKINGS AND PAYMENT

To secure the booking, a deposit of 30% of the total rental amount is required. The deposit must be paid by credit card via Stripe*.

The remaining balance must be paid no later than 7 days prior to the arrival date.

Failure to receive full payment within this timeframe may result in cancellation of the reservation, and Domaine du Lez cannot guarantee availability of the booked property.

*All payments are securely processed via Stripe.

SECURITY DEPOSIT

A security deposit of €1,500 is required for each booking.

This deposit is secured by a credit card pre-authorisation processed via the secure platform SWIKLY, 7 days prior to arrival.
It is not an actual charge and will only be debited in the event of a breach of contractual obligations.

The security deposit may cover, but is not limited to:

• Repairs or restoration required after departure

• Damage to furniture, appliances, or indoor/outdoor equipment

• Loss or damage to linen or provided items

• Failure to comply with cleanliness requirements

• Breach of house rules (including the strict no-smoking policy)

• Any nuisance or damage occurring during the stay

The security deposit may not under any circumstances be considered as part of the rental payment.

If no damage or breach is identified after departure, the pre-authorisation will be automatically released within a maximum of 7 days following check-out.

In the event of damage, all or part of the deposit may be charged upon presentation of supporting evidence (photos, quotes, invoices).
Any remaining balance will be refunded within a maximum of 2 months following departure.

If the cost of damages exceeds the security deposit amount, the tenant agrees to pay the difference upon presentation of supporting documentation.

By confirming the reservation, the tenant acknowledges and accepts the terms of the security deposit.

CANCELLATION AND REFUND POLICY

In case of cancellation by the tenant:

• More than 30 days before arrival: the 30% deposit will be fully refunded within 7 days.

• Between 30 and 15 days before arrival: the 30% deposit is non-refundable.

• Less than 15 days before arrival, or in case of no-show: the total rental amount is due and non-refundable.

In case of early departure, the full amount of the originally booked stay remains payable.

If the tenant fails to arrive on the scheduled date without prior notice, or fails to pay the remaining balance on time, the reservation will be automatically cancelled and the full rental amount will remain due.

If Domaine du Lez must cancel the booking prior to arrival, the tenant will be informed by any available means of communication and subsequently by registered letter. In this case, all sums paid will be fully refunded immediately.

CHECK-IN AND CHECK-OUT

Check-in: Flexible, via key lockbox.

If the tenant wishes to be welcomed in person by a member of the team, please contact us at [email protected] and we will gladly arrange it.

Check-out: before 11:00 a.m.
For departures after 11:00 a.m., please contact us in advance at [email protected].

TOURIST TAX

Tourist tax is charged in addition to the rental price: €1.21 per person per night.

PARKING

Two parking spaces are available next to the house.
Additional parking is available in the village square.

Domaine du Lez declines all responsibility in case of theft or damage to vehicles.

PET POLICY

Pets are not permitted.

NON-SMOKING POLICY

The entire property is strictly non-smoking.
The security deposit will be charged in the event of non-compliance.

INVENTORY AND DAMAGES

Tenants agree to return the property in perfect condition at the end of their stay and to declare any damage for which they are responsible.

Any damage will be financially borne by the tenant.

NOISE POLICY

No noise disturbance is permitted after 10:30 p.m. in order to preserve the peaceful character of the property.

RIVER ACCESS

The property benefits from direct access to the river, including a launch area.

This area is unsupervised and not secured, particularly for children.
Use of the river is entirely at the tenant’s own risk.
Domaine du Lez declines all responsibility in the event of any accident related to river use.

The river is classified as a public fishing area (rights granted to an approved fishing association – AAPPMA).
Licensed anglers may access the riverbanks during the rental period.
Tenants agree to respect the presence of fishermen and not obstruct access.

TENANT LIABILITY

Tenants are responsible for their personal belongings.

Children remain under the full responsibility of their parents or legal guardians.

The tenant must hold valid civil liability insurance covering any damages that may occur during the stay.

FORCE MAJEURE

The managers of Domaine du Lez shall not be held liable for failure to perform contractual obligations in the event of circumstances beyond their control, including but not limited to: natural disasters, fire, flooding, epidemics, war, strikes, or any unforeseeable, irresistible, and external event.

In such cases, contractual obligations are suspended for the duration of the event.

If the event continues for more than 30 days, either party may terminate the contract without penalty. Any sums already paid will be refunded proportionally to the unused portion of the stay.

In the event of a dispute, the consumer may use the free consumer mediation service:

Mediator: Médiation Tourisme et Voyage
Website: https://www.mtv.travel

European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr